Gap Analysis of Cisco Systems
From the case, the ‘As Is’ versus ‘To Be’ sections of the gap review points the current state and future state of the company as it relates its operational performance respectively. In the case, Cisco’s current state deploys new technological inventions such as Oracle database servers to curtail data redundancy. They are also compressing some departments. For example, the IT department has been relieved from other responsibilities to only focus on development and implementation of software programs. The ‘To Be’ (future state) of Cisco in accordance to the case is to go on accepting new technology inventions to set up a competitive company that only delivers quality services to its customers. The firm opts to reach where companies such as Microsoft have reached and even surpass that level.
The type of processes or services that will help Cisco bridge the gap from the ‘As Is’ to the ‘To Be’ include embracing software inventions to cope in the ever-advancing field of technology. Specialization of tasks will also help Cisco bridge the gap between these two phenomena. Also, replacing their old systems with more advanced and sophisticated systems will ensure that the gap is bridged. Equally, Cisco should utilize the company’s resources effectively, the workforce in particular.
Complete as a characteristic of excellent explains the need and importance for a full description of the functionality to be delivered. While considering gap analysis, there is a need for completeness of functionalities to ensure that firm’s goals are met effectively. Correct articulates that each requirement ought to exactly recognize the functionality to be guilt. So, in the case of a gap analysis correctness involves realizing the correctness of the user requirements or an actual high-level system requirement. On the unambiguous characteristic, all the readers of a gap analysis need to have a single argument to avoid confusing other readers. Verifiable, on the other hand, requests using other provable approaches to ensure the correctness in the implementation of each requirement of the gap analysis. Lastly, necessary describes documenting authentic information in the course of the gap analysis.
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